Privacy policy

🔒 Privacy Policy

Custom Hip Hop Official

Last updated: December 19, 2025

Custom Hip Hop Official (“we”, “us”, or “our”) operates this website and online store and provides the related services (the “Services”). Our store is hosted on Shopify, which enables us to provide e-commerce functionality to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details: name, billing address, shipping address, phone number, and email address

  • Financial information: payment method, transaction details, and payment confirmations (payment card data is processed securely by third-party payment providers)

  • Account information: username, password, preferences, and settings

  • Transaction information: products viewed, purchased, returned, or exchanged

  • Communications: information you provide when contacting customer support

  • Device & usage data: IP address, browser type, device identifiers, and interaction data

2. Sources of Personal Information

We collect personal information from:

  • You directly

  • Automatically through cookies and similar technologies

  • Service providers acting on our behalf

  • Business and marketing partners, where permitted by law

3. How We Use Your Personal Information

We use personal information to:

  • Provide, operate, and improve the Services

  • Process orders, payments, shipping, returns, and exchanges

  • Communicate with you regarding your account or orders

  • Provide customer support

  • Send marketing and promotional communications, where permitted by law

  • Detect fraud and enhance security

  • Comply with legal obligations

4. How We Share Personal Information

We may share personal information with:

  • Shopify and service providers (payment processing, fulfillment, analytics, customer support)

  • Advertising and marketing partners, where permitted by law

  • Affiliates within our corporate group

  • Authorities or third parties where required by law or to protect legal rights

We do not sell your personal information. We may share certain information with advertising partners as permitted by applicable law. Depending on your location, certain data sharing for advertising purposes may be considered “sharing” under applicable privacy laws.

5. Cookies & Targeted Advertising

We use cookies and similar technologies to operate and improve the Services and to support marketing activities.

We and our partners may use cookies, pixels, and similar technologies to understand user behavior and improve advertising performance.

Where required by law, you may opt out of targeted advertising or data sharing by using applicable privacy controls, including Global Privacy Control (GPC) signals.

6. Children’s Privacy

The Services are not intended for children under the age of 13.

We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can delete it.

7. Data Security & Retention

We implement reasonable safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law, to comply with legal obligations, and to enforce our agreements.

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your personal information

  • Request correction or deletion

  • Object to or restrict processing

  • Opt out of certain data sharing or targeted advertising

You may exercise these rights by contacting us or through Shopify’s privacy tools where applicable.
We may need to verify your identity before fulfilling certain requests.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside your place of residence.

Where required, we rely on recognized legal mechanisms such as Standard Contractual Clauses to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

📧 support@customhiphopofficial.com
📍 21 Cheung Sha Wan Road, 15/F, Flat 1506, Sham Shui Po, Hong Kong

For the purposes of applicable data protection laws, Custom Hip Hop Official acts as the data controller of your personal information.