How long does it take to process my order?
- Orders are typically processed within 1-3 business days. Custom orders may take longer, and our customer service team will inform you of the estimated time.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
What materials are used in your jewelry?
- Our jewelry is made from high-quality materials, including 18K gold plating, 925 sterling silver, and Moissanite, to ensure durability and shine
How much is the shipping cost?
- We offer free shipping on orders over a certain amount. For other orders, the shipping cost will be calculated at checkout.
Do you provide a return or exchange service?
- If you’re not satisfied with your product, you may request a return or exchange within 30 days of receiving it. The item must be unused and include all original packaging.
Is there a warranty on your jewelry?
- Yes, our jewelry comes with a one-year warranty covering material and workmanship issues under normal wear.
What payment methods do you accept?
- We accept various payment methods, including Credit Card (Visa, MasterCard, Discover, and American Express), PayPal, and Apple Pay or BNPL(klarna, Affirm, Afterpay), ensuring a convenient and secure checkout experience.
Is there a warranty on your jewelry?
- Yes, our jewelry comes with a one-year warranty covering material and workmanship issues under normal wear.
Where can I track my order?
- Once your order ships, we’ll send a tracking number via email, allowing you to check the order status anytime.
Will your jewelry fade over time?
- Our jewelry is made with high-quality plating and won’t fade easily with normal wear. To preserve its shine, avoid contact with water, perfumes, and chemicals.
How should I care for my jewelry?
- After each wear, gently wipe your jewelry with a soft cloth to maintain its luster. Avoid exposing it to water or chemicals to extend its lifespan.
