Frequently Asked Questions (FAQ)
Custom Hip Hop Official
How long does it take to process my order?
Orders are typically processed within 1–7 business days, excluding weekends and public holidays.
Custom-made or personalized orders may require additional production time. If your order requires extended processing, our customer support team will contact you with an estimated timeline.
How long does shipping take?
Estimated delivery time is 3–9 business days, depending on your location.
We ship primarily via DHL or UPS to ensure reliable and secure delivery. Please note that delivery times are estimates only and are not guaranteed due to factors such as customs clearance or carrier delays.
How much is the shipping cost?
We offer flat-rate international shipping, typically ranging from USD $45 to $55, depending on destination.
The exact shipping cost will be calculated and displayed at checkout before payment.
Shipping fees are non-refundable once an order has been shipped.
What materials are used in your jewelry?
Our jewelry is crafted using high-quality materials, which may include:
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925 Sterling Silver
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14K Gold Plating
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Moissanite or CVD Diamond (depending on product specifications)
Material details are listed on each product page. Slight variations may occur due to the handcrafted nature of certain pieces.
Do you provide returns or exchanges?
Returns or exchanges are accepted only in accordance with our Refund & Return Policy.
Please note:
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Custom-made or personalized items are final sale and are not eligible for return or exchange.
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Returns are accepted only for incorrect or defective items reported within the specified timeframe.
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All approved returns must meet the conditions outlined in our Refund Policy.
For full details, please refer to our Refund & Return Policy page.
Is there a warranty on your jewelry?
Yes. We offer a one-year limited warranty covering manufacturing defects and workmanship issues under normal wear.
This warranty does not cover:
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Damage caused by misuse, water exposure, chemicals, or improper care
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Normal wear and tear
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Accidental damage
Warranty claims are subject to review in accordance with our Terms of Service.
What payment methods do you accept?
We accept the following payment methods:
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Credit Cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Apple Pay
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Buy Now, Pay Later options (Klarna, Affirm, Afterpay – availability may vary)
All payments are processed securely.
Where can I track my order?
Once your order has been shipped, a tracking number will be sent to your email.
You can use the tracking information to monitor your shipment status at any time.
Will the jewelry fade over time?
Our jewelry is made with quality plating and materials designed for durability under normal wear.
However, plating longevity depends on individual usage and care. Exposure to water, sweat, perfumes, lotions, or chemicals may affect the finish over time.
How should I care for my jewelry?
To maintain your jewelry’s appearance and longevity:
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Avoid contact with water, perfumes, and chemicals
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Remove jewelry before showering, swimming, or exercising
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Gently wipe with a soft cloth after each wear
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Store in a dry place when not in use
Proper care will help preserve the shine and condition of your jewelry.