Shipping Policy

At Custom Hip Hop Official, we are dedicated to ensuring timely and secure delivery of your hip-hop jewelry. Please read our shipping policy carefully before placing your order.

1. Order Processing & Shipping Time

  • Standard Shipping: Orders are processed within 1-5 business days. Estimated delivery time for standard shipping is 4-9 business days.
  • Express Shipping: Available at checkout for faster delivery. Estimated delivery time is 3-7 business days.
  •  business days, while express shipping options are available for faster delivery.
  • Tracking Information: Once your order is shipped, you will receive an email with tracking details.

  • Handling Time
    All orders are prepared with care and shipped within 1-5 business days. Orders placed on weekends or holidays will be processed the next business day.

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    International Shipping & Customs
    We proudly ship worldwide! However, please be aware that international orders may be subject to import taxes and duties, which are the buyer's responsibility.

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    Order Tracking
    Once your order has shipped, you will receive an email with your tracking details. For further assistance, contact our support team.

2. Shipping Costs

  • Standard Shipping: Fees vary depending on the destination and order value.
  • Express Shipping: Available for an additional fee.

3. International Shipping

  • We offer worldwide shipping, but some regions may experience longer delivery times due to customs processing.
  • Customs duties and taxes (if applicable) are the customer’s responsibility.

4. Return Shipping Policy

  • If you need to return an item, the shipping cost to our U.S. warehouse must be paid by the customer.
  • We do not accept return packages that require payment upon delivery. If our warehouse is asked to cover the shipping cost, we will refuse the package and it will be returned to the sender.
  • Please ensure you use a reliable shipping service with tracking when returning your item.

5. Lost, Stolen, or Delayed Packages

  • We are not responsible for lost or stolen packages once marked as "delivered" by the courier.
  • If your package is delayed or lost in transit, please contact the shipping carrier directly for assistance.

6. Contact Us

For any shipping-related inquiries, please contact our customer support team at victoriatse@customhiphopofficial.com or WhatAPP:CHAT

Thank you for choosing Custom Hip Hop Official!