1. Order Processing & Shipping Time

• Processing Time: Orders are processed within 1-5 business days (excluding weekends and holidays). Custom orders may take longer, and our customer service team will inform you of the estimated time
• Shipping Time: Shipping Time The estimated delivery time varies based on your location. Typically, delivery takes 3-8 business days. We use UPS or DHL as our default shipping carriers to ensure reliable and efficient delivery of your order.
• Tracking Information: Once your order is shipped, you will receive an email with tracking details.

2. Shipping Costs

• All shipping fees are charged at a standard rate, typically ranging from $45 to $65
• If you purchase products over $3000 in a single transaction, or if the same person makes purchases over $3000 on the same day, you will receive free shipping.

3. International Shipping

• We offer worldwide shipping, but some regions may experience longer delivery times due to customs processing.
• Customs duties and taxes (if applicable) are the customer’s responsibility.

4. Return Shipping Policy

• If you need to return an item, the shipping cost to our U.S. warehouse must be paid by the customer.
• We do not accept return packages that require payment upon delivery. If our warehouse is asked to cover the shipping cost, we will refuse the package and it will be returned to the sender.
• Please ensure you use a reliable shipping service with tracking when returning your item.

5. Lost, Stolen, or Delayed Packages

• We are not responsible for lost or stolen packages once marked as "delivered" by the courier.
• If your package is delayed or lost in transit, please contact the shipping carrier directly for assistance.

6. Shipment Detail

• Shipping Method: We ship all orders via DHL Express for fast and reliable delivery.
• Shipping Cost: A flat rate of $45 applies to all orders shipped to the United States.
• Free Shipping: Enjoy free shipping on orders over $5000!
• Delivery Time: Orders to the United States typically arrive within 4-8 business days after dispatch.
• Order Processing: In-stock items ship within 1-3 business days. Made-to-order items (e.g., over $1,000) require 4-5 weeks for production before shipping
• Tracking: Once your order ships, you’ll receive a tracking number via email. Please note that DHL tracking updates may take 1-3 days to appear due to processing
• International Shipping: We currently ship to the United States only. Contact us at support@customhiphopofficial.com for inquiries about other regions.

7.Contact Us

For any shipping-related inquiries, please contact our customer support team at support@customhiphopofficial.com

Thank you for choosing Custom Hip Hop Official!