Politique de remboursement

Thank you for shopping with Custom Hip Hop Official. We are committed to providing high-quality hip-hop jewelry and ensuring customer satisfaction.

Please review our refund policy carefully before making a purchase.

1. Non-Refundable & Non-Returnable Items

• Custom Jewelry: All custom-made products are final sale. Once an order is confirmed, it cannot be canceled, refunded, or returned. This includes personalized nameplates, custom engravings, and any other made-to-order items. Please double-check all details before placing your order.
• Final Sale Items: Any promotional, clearance, or discounted items are non-refundable and non-exchangeable.

2. Refund Eligibility

We only accept returns or refunds under the following conditions:

• You received the wrong item.
• The item is defective or damaged upon arrival.

If your order meets these criteria, please contact us within 7 days of receiving your package with:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

Once verified, we will provide a replacement or a refund.

3. Return Process

• Customers must return the item in unused, original condition, including all packaging.
• The return shipping cost is the responsibility of the customer unless the item received is incorrect or damaged.
• We do not accept returns due to buyer’s remorse or incorrect selections (e.g., wrong size, wrong color).

4. Refund Processing Time

• Approved refunds will be processed within 5-7 business days to your original payment method.
• Shipping fees and handling costs are non-refundable.

5. Return Policy
At CustomHipHop, we want you to love your purchase! If you’re not completely satisfied, we offer a hassle-free return process. Here’s what you need to know:

Return Window: We accept returns within 30 days from the delivery date.

Condition: Items must be unused, in their original packaging, and in the same condition as received.

Return Process: To initiate a return, contact us at support@customhiphopofficial.com with your order number and reason for return. We’ll provide a return shipping address and instructions.

Return Shipping: The buyer is responsible for return shipping costs. We recommend using a trackable shipping service like DHL for secure delivery.

Refunds: Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days to your original payment method. Shipping fees are non-refundable.

Non-Returnable Items: Custom-made items (e.g., personalized pendants) and items over $1,000 are non-returnable due to their made-to-order nature.

Questions? Contact us at support@customhiphopofficial.com—we’re here to help!

6. Contact Us

For refund or return inquiries, please email us at victoriatse@customhiphopofficial.com with the subject line "Refund Request - Order #[Your Order Number]".

We appreciate your understanding and support. Thank you for shopping at Custom Hip Hop Official!