How long does it take to process my order?
- Orders are processed within 1-5 business days (excluding weekends and holidays).
- Custom orders may take longer, and our customer service team will inform you of the estimated time.
How Long Does Shipping Take?
- The estimated delivery time varies based on your location. Typically, delivery takes 3-8 business days. We use UPS or DHL as our default shipping carriers to ensure reliable and efficient delivery of your order.
What materials are used in your jewelry?
- Our jewelry is made from high-quality materials, including 14K gold plating, 925 sterling silver, and Moissanite or CVD Diamond, to ensure durability and shine
How much is the shipping cost?
- All shipping fees are charged at a standard rate, typically ranging from $45 to $65
- If you purchase products over $3000 in a single transaction, or if the same person makes purchases over $3000 on the same day, you will receive free shipping.
Do you provide a return or exchange service?
- If you’re not satisfied with your product, you may request a return or exchange within 30 days of receiving it. The item must be unused and include all original packaging.
Is there a warranty on your jewelry?
- Yes, our jewelry comes with a one-year warranty covering material and workmanship issues under normal wear.
What payment methods do you accept?
- We accept various payment methods, including Credit Card (Visa, MasterCard, Discover, and American Express), PayPal, and Apple Pay or BNPL(klarna, Affirm, Afterpay), ensuring a convenient and secure checkout experience.
Is there a warranty on your jewelry?
- Yes, our jewelry comes with a one-year warranty covering material and workmanship issues under normal wear.
Where can I track my order?
- Once your order ships, we’ll send a tracking number via email, allowing you to check the order status anytime.
Will your jewelry fade over time?
- Our jewelry is made with high-quality plating and won’t fade easily with normal wear. To preserve its shine, avoid contact with water, perfumes, and chemicals.
How should I care for my jewelry?
- After each wear, gently wipe your jewelry with a soft cloth to maintain its luster. Avoid exposing it to water or chemicals to extend its lifespan.